Contact information
AGREEMENT TO TERMS (GLOBAL CLAUSE)
By accessing our website and/or purchasing from Milk Studio, you agree to be bound by these policies and our Terms of Service. If you do not agree, you must not use our website or services.
Failure to read these policies does not exempt you from their terms.
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CONTACT US
We’re here to help 🤍
Whether you have a question about your order, our products, or anything else—our team is here to support you.
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Customer Support
Email: admin@milkstudio.store
Response Time: We aim to respond within 24–48 hours (Monday–Friday)
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Order Enquiries
To help us assist you as quickly as possible, please include:
- Your full name
- Your order number
- A clear description of your enquiry
- Photos or videos (for damaged or incorrect items)
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Shipping & Delivery Support
For questions regarding shipping times, tracking, or delivery:
- Please refer to your tracking link (if provided)
- Allow time for tracking updates to appear after dispatch
- Contact us if your order exceeds the estimated delivery timeframe
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Returns, Refunds & Damaged Items
If your item arrives damaged or incorrect:
- Contact us within 7 days of delivery
- Provide clear photo or video evidence
We’ll review your case and work with you to find a suitable resolution.
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Dispute Resolution
We are committed to resolving any issues quickly and fairly.
By contacting us first, we can often resolve concerns faster than formal disputes or chargebacks.
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Business Information
Business Name: Milk Studio
Business Type: Online Retail (Fashion & Home Décor –
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Privacy & Use of Information
By contacting us, you consent to us using your provided information to respond to your enquiry in accordance with our Privacy Policy.