Shipping policy

AGREEMENT TO TERMS (GLOBAL CLAUSE)

By accessing our website and/or purchasing from Milk Studio, you agree to be bound by these policies and our Terms of Service. If you do not agree, you must not use our website or services.

Failure to read these policies does not exempt you from their terms.

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SHIPPING POLICY

Shipping Agreement

By placing an order with Milk Studio, you acknowledge and agree to the shipping terms outlined below.

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Order Processing

  • Orders are processed within 1–5 business days
  • Processing times may vary during high-demand periods

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Estimated Delivery Times

Delivery times are estimates only and are not guaranteed:

  • Australia: 7–20 business days
  • United States: 7–20 business days
  • United Kingdom & Canada: 10–25 business days
  • Rest of World: 10–30 business days

Please note that some items—particularly home décor or specialty products—may require additional processing or shipping time.

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Shipping Delays

Milk Studio is not responsible for delays caused by factors outside our control, including but not limited to:

  • Customs processing
  • Postal or courier delays
  • Weather conditions
  • Supply chain disruptions

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Tracking Information

  • Tracking is provided where available
  • Tracking updates may take several days to appear after dispatch
  • Some international shipments may have limited tracking visibility

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Split Shipments

As we work with multiple suppliers, your order may be shipped in separate packages and may arrive at different times.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses
  • Orders cannot be changed once processed
  • No refunds will be issued for incorrect address submissions

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Lost, Stolen, or Delivered Packages

  • Packages marked as delivered by the carrier are considered fulfilled
  • Milk Studio is not responsible for lost or stolen packages after delivery
  • Customers should contact the shipping carrier directly for delivery-related issues

This information may be used as evidence in any dispute or chargeback claim.

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Damaged Items in Transit

If your item arrives damaged:

  • You must contact us within 7 days of delivery
  • Provide photo or video evidence of the damage

We will assess the issue and offer a replacement or refund where appropriate.

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Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees
  • These charges are the responsibility of the customer
  • Milk Studio is not responsible for delays or fees incurred through customs

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Delivery Responsibility

Once an order has been shipped and marked as delivered by the carrier, responsibility transfers to the customer.

Milk Studio is not liable for:

  • Lost or stolen packages after delivery
  • Delays caused by external factors
  • Carrier errors