Privacy policy

AGREEMENT TO TERMS (GLOBAL CLAUSE)

By accessing our website and/or purchasing from Milk Studio, you agree to be bound by these policies and our Terms of Service. If you do not agree, you must not use our website or services.

Failure to read these policies does not exempt you from their terms.

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PRIVACY POLICY

Consent

By using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

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Information We Collect

We may collect the following personal information when you interact with our store:

  • Name, billing and shipping address
  • Email address and phone number
  • Payment information (processed securely via third-party providers — we do not store full payment details)
  • Device information (IP address, browser type, time zone)
  • Browsing behaviour (pages viewed, time spent, referring websites)

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How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Arrange shipping and delivery (including through third-party suppliers)
  • Communicate with you regarding your order or enquiries
  • Provide customer support
  • Improve our website, products, and user experience
  • Send marketing communications (only where you have opted in)

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Third-Party Sharing

To operate our business, we share your information with trusted third parties, including:

  • Shopify (store platform and hosting)
  • Payment processors (e.g., card providers, PayPal)
  • Suppliers and fulfilment partners (including AliExpress vendors)
  • Shipping carriers and logistics providers

These parties only receive the information necessary to perform their services.

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International Data Transfers

Your information may be transferred to, stored, and processed in countries outside of your own, including countries where our suppliers and service providers are located.

By using our services, you consent to these transfers.

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Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications at any time

To exercise your rights, please contact us using the details provided on our website.

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Data Retention

We retain your personal information only as long as necessary to:

  • Fulfil orders
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

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Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse site traffic and performance
  • Personalise your shopping experience

You can control cookie settings through your browser preferences.

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Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting on this page.